Identifying DX Pain Points Doesn’t Have to be Painful

Digital Transformation (DX) initiatives are so ubiquitous that any company not sponsoring one is likely in the 1 percentile. According to a Pre-Pandemic Gartner Survey, 96% of CIOs reported some form of DX initiative being funded Post-pandemic. 

Although there is no “one-size-fits-all” approach for digital transformation, D6 has successfully transformed multiple large-scale enterprises by following a similar pattern.   

In our experience, most successful digital transformations follow a 6-step process. And while no two organizations are alike, we find the framework surrounding the process to be remarkably consistent. The steps are as follow: 

  1. Assess the Current Technology State 
  1. Identify Pain Points 
  1. Define the Road Map 
  1. Execute the Road Map 
  1. Measure Results 
  1. Optimize the Ecosystem 

In this blog post, we’ll breakdown Step 2: Identify Pain Points  

For those interested in a deep dive of all the steps, we invite you to download our recent whitepaper, Digital Transformation: A 6-Part Road Map to Success

Step 2 – Identify Pain Points  

  • With the primary focus on CX and accomplishing the CTR goals, this inventory of “pain points” will help identify a road map of initiatives in Step 3.  
  • When collecting pain points, it’s important to filter out the “squeaky wheels” who are myopically looking for technology solutions for their specific problem without considering what kind of leverage or ROI comes from the technology investment.  
  • Executive leadership can provide guardrails during this exercise, but power users and first-line managers typically have the richest data set to identify improvement opportunities.  
  • The key deliverables from this phase are the following:  
    • (Strategy) A set of use cases that must be met for the transformation to be considered a success that map to the prioritized CTR list.   
    • (Strategy) A list of high-level business outcomes or functionality designed to address the pain points, but not attributed to a specific platform within the corporate ecosystem.  

Sorting out the true pain points from the false can be a frustrating and painstaking process. But thoroughness and persistence in this critical step are the backbone of success in the steps to come.  

If at the end of step 2 you find yourself looking for an outside expert to help you navigate the road ahead, D6 would love to put our experience to work for you. 

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