The TL;DR December 15, 2020

This week we’re discussing tips to measure customer happiness, ways to improve your brand image, and CMO predictions for 2021. If you haven’t had a chance to read last week’s edition, check it out here.  4 Tips to Measuring Customer Happiness Unhappy customers and successful businesses do not go hand-in-hand. Furthermore, repeat business doesn’t necessarily prove customer happiness. Understand your […]

The TL;DR April 7, 2020

This week we’re discussing customer retention strategies & tools and best times for posting on Instagram. Don’t worry if you missed last week’s edition. You can find it here! 6 Ways to Boost Your Customer Retention Rate Every single customer is hard-earned. Implement one or more of the following customer retention strategies to help you receive […]

ADA Website Compliance & Interactive Accessibility: A Beginner’s Guide

As access to digital channels and platforms becomes more and more a critical part of daily life, it is imperative that ADA compliance, as it relates to digital customer experiences, is not only considered, but followed.  According to US Census Data, nearly 1 in 5 Americans are living with a diagnosed disability, and over half of those […]