logistics

Predictive Analytics’ Impact on Logistics CX

Introduction to Predictive Analytics and Artificial Intelligence In an era where data is the new oil, leveraging it to optimize logistics CX is no longer optional—it’s imperative. Predictive analytics, powered by Artificial Intelligence (AI), offers an unparalleled opportunity to enhance customer experience through data-driven insights. Predictive analytics examines historical data to forecast future outcomes, while […]

Unlocking Revenue with Salesforce for Logistics

In an age where technological advancements dictate the pace of every industry, the logistics sector is no exception. With rapidly increasing e-commerce orders and rising customer expectations, businesses are turning to comprehensive solutions like Salesforce for logistics to maintain their edge. Here’s why this move is proving transformative for many. The Logistics Landscape Today The […]

Understanding Logistics Customer Churn

The transportation and logistics industry is a vital part of the global economy, connecting businesses and consumers with the goods they need. As such, customer satisfaction and retention are critical components of success in this industry. One of the key ways to improve customer satisfaction and retention is through effective communication, including timely shipping notifications. […]

2023: A Year of Digital Reckoning for the Logistics Industry 

The global transportation and logistics industry has been in a state of turbulence, with resource shortages and inventory glut. Accuracy, transparency, and timely service delivery are critical in a fast-changing business landscape. There’s also increasing pressure on supply chain leaders to implement technological responses to disruptions and security incidents. A multidisciplinary approach is essential to […]

Cargo to Clicks: Salesforce and the Logistics Industry 

In the logistics industry, real-time information is king. Customers expect to know where their orders are, when to expect their arrival, and to be notified of any delays along the way with the click of a button. Pairing that level of omniscient oversight with the razor thin margins of the T&L industry has historically been […]